Please note, we are currently awaiting CQC Registration.
Below is a selection of our most common questions, if your question is not listed please contact us.
1. Who are the psychiatrists at the clinic?
Our clinic is run by three experienced, UK-trained, female consultant psychiatrists. All are GMC-regulated, have regular external appraisals and keep up to date via continuing professional development. All have worked extensively in both the NHS and private sectors.
2. What age group do you see?
We see adults aged 18 to 65.
3. Do you treat all psychiatric conditions?
We offer assessment and treatment for a wide range of mental health concerns including depression, anxiety, ADHD, ASD, PTSD, burn out, psychosis, OCD, post-natal depression, PMDD.
However, we do not provide treatment for individuals whose primary diagnosis is drug and alcohol dependency or eating disorders or where we believe that the risks cannot be managed safely, within an online setting.
4. Can you refer me to other professionals if needed?
Yes. We have psychological and counselling skills but for more specialist help we have trusted links with psychologists, counsellors, and other healthcare professionals and are happy to refer you if appropriate.
5. Do I need a GP referral to book an appointment?
No, you can self-refer by making an enquiry directly through our website. We may then request that you provide a GP referral or GP summary if it is our professional belief that this is necessary for safe and effective care.
6. Is everything done online?
Yes, all appointments are conducted online via secure video consultation, using Semble.
7. What happens in an initial assessment?
Initial assessments typically last between 60–120 minutes depending on the type of assessment required. New patient appointments include a detailed discussion of your mental health history, current concerns, and potential treatment options.
8. Is everything I say confidential?
Yes – all consultations are strictly confidential unless there is a significant, immediate risk of harm to yourself or others.
9. Will you contact my GP?
If we prescribe or change any medication, we will always seek to inform your GP. This is necessary for safe care. Any other information sharing would be with your explicit consent.
10. Can you speak to my family or other professionals involved in my care?
Yes – with your explicit consent, we are happy to liaise with family members, carers, or other healthcare providers.
11. How are my records stored?
We use Semble, a secure electronic patient record system, and Heidi, to transcribe and store your notes confidentially and in line with GMC and data protection guidelines.
12. Can you prescribe medication?
Yes – all of our psychiatrists are qualified to prescribe medication where clinically appropriate. Ongoing prescribing would need to be monitored with follow-up appointments as agreed.
13. How will I receive prescribed medication?
If medication is prescribed it will be delivered directly to you using secure online pharmacy providers such as CloudRX or Pharmacierge.
You will receive a link from the pharmacy directly, and the medication will be posted to your chosen address.
14. How do I pay for my appointment?
Payment is required in advance of your appointment. We will provide payment details when you book; see prices page.
15. Am I able to pay fees in instalments?
Yes, Our platform, Semble, allows you the option to pay in instalments via Google Pay, Apple pay and via Klarna.
16. What is your cancellation policy?
17. Do you accept private health insurance?
At present, we work with self-funding patients only. We do not work with insurers directly as they do not currently offer a fair renumeration for doctors.
18. Can I book a follow-up appointment?
Yes – follow-up appointments can be arranged following your initial assessment and will be tailored to your individual needs.
We are committed to providing high-quality care and a safe, respectful environment for all our patients. However, we understand that sometimes we may get things wrong. We're here to listen and improve.
19. What should I do if I have a concern or complaint?
If you're unhappy with any aspect of your care, we encourage you to discuss this with us as soon as possible so we can resolve it. You can make a complaint by contacting us directly via email or post.
We recommend putting your complaint in writing so we both have a clear record.
20. What happens after I make a complaint?
You’ll receive an acknowledgement within 3 working days. We aim to complete a full investigation within 20 working days. You’ll receive a written response detailing the outcome and any actions taken. We treat all complaints seriously and confidentially.
21. What if I'm not satisfied with the outcome?
If you’re not happy with our final response, you can escalate your complaint to the Independent Doctors Federation (IDF), which provides an independent complaints resolution service:
22. Do you have a patient information sheet about Flow?
Flow Patient Leaflet
23. How can I find out more information about Flow?
Getting Started with Flow - Flow Neuroscience Website
24. Do you have a patient information sheet about Nurosym?
Guide To Nurosym
Please note:
We are an out-patient, community based service. We are unable to provide a crisis service or complex care needing multi-disciplinary intervention.
